All products for annual subscriptions are shipped every 3-4 months once payments are cleared. Thank you for your patience.

 

POSTAGE, HANDLING & TRANSIT TIMES

All items are tracking included. Delivery times vary widely depending on your location.

*Applies only to initial orders. Returns and exchanges are subject to additional shipping fees.

PACKAGING

All 8 x 10 art prints are shipped in a rigid mailer and plastic sleeve provided for extra protection.

All 11 x 14 original paintings (and larger) are wrapped in tissue paper and rolled into a protective mailing tube. 

All glass ornaments and wooden signs have special packaging marked FRAGILE. 

ADDRESS

If you want to ship to a different address than your billing address, you can specify a different shipping address during checkout.

ORDER CONFIRMATION

Shortly after placing your order, you will receive an email confirming that Rocky and James has received your order. You will receive a second email when your order ships. If you haven’t received either of these emails, please check your spam folder. If you are still unable to locate the email contact Rocky and James directly and we will send you the order confirmation - info@rockyandjames.com

ORDER TRACKING

You'll receive tracking information via email once your order is shipped. You can see the current status of your order using your tracking number.

Please Note: Sometimes, the package travels faster than the website is able to update. If you don’t see your package in route, please be patient.

RETURNED SHIPMENTS

If your order is returned to us and needs to be reshipped due to an incorrect or undeliverable address, additional shipping fees will apply. When placing your order, please take a few moments to verify that the shipping address you have provided is correct.

REFUNDS AND EXCHANGES

ALL SALES ARE FINAL - we do not accept any refunds. You may cancel your subscription at anytime. We hope that you'll be totally 100% happy with your items from your annual subscription. 

Refunds will not be given if an order is canceled after the product has been shipped. If any products are damaged during transit, please send us photos of the damaged item so we can provide the best possible solution. 

If purchasing THE PACK as a gift, be sure to enter the recipients name and address in the shipping address so they will receive their treats. Purchasing an annual membership saves you $140. However, if you choose to pay in monthly installments, we will bill your credit card each month in the amount of $45. You can not cancel your monthly membership prior to the total amount of $540 being billed (i.e. 12 months). Both Annual and Installment members may cancel at any time after their full payment has been received. Feel free to contact us with any questions you may have. 

OTHER QUESTIONS

If you have any other questions about the shipping policy, please send us a note. We'd love to hear from you!